Terms of service

OVERVIEW

The terms “we”, “us” and “our” refer to Natural Earth Paint South Africa. Great Green Goods (Pty) Ltd, registration number 2025/396513/07, trading as Natural Earth Paint South Africa (“the Supplier“), operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services“). The Services are hosted on a WordPress/WooCommerce platform, which is a technology provider only and is not a party to any sale made through the Services.

These Terms of Service (“Terms“), together with our Privacy Policy, Refund Policy and any other policy referenced in them, describe your rights and responsibilities when you use the Services and are governed by South African law, including ECTA, the CPA and POPIA.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

1. SUPPLIER INFORMATION

In compliance with section 43 of ECTA, the following information is provided:

InformationDetails
Full name and legal statusGreat Green Goods (Pty) Ltd, trading as Natural Earth Paint South Africa, a private company incorporated in South Africa
Registration number2025/396513/07
Place of registrationSouth Africa
Physical addressPostnet Suite 074, Private Bag X3, Plumstead, Cape Town, 7801, South Africa
Address for legal service of documentsPostnet Suite 074, Private Bag X3, Plumstead, Cape Town, 7801, South Africa
Telephone number087 265 1780
Website addresswww.naturalearthpaint.co.za
Email addresshello@naturalearthpaint.co.za
Alternative dispute resolution (“ADR”) codeTo be confirmed by 7 September 2026

This information is also available on the Contact page of the website at all times, as required by ECTA.

2. ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least 18 years old, or that you have the consent of a parent or guardian, and that you have all rights necessary to allow any minor dependants to use the Services on devices you own or manage.

You must provide accurate, current and complete information (such as your email address, billing, payment and shipping details) when using the Services. You are solely responsible for the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or licence your account to any other person.

3. OUR PRODUCTS

We make every reasonable effort to accurately represent our products in this store. Colours and finish may differ from how they appear on your screen due to device and display settings; this is a general limitation of screen reproduction and does not affect your statutory rights under the CPA in respect of goods that are defective, unsafe, or that do not match their description.

Product descriptions are subject to change at any time. We may discontinue a product or limit quantities offered to any person or region, provided this is not done in a manner that constitutes unfair discrimination or a prohibited practice under the CPA.

4. ORDERS

When you place an order, you are making an offer to purchase, which we may accept or decline at our discretion (for example, where a product is out of stock or a pricing error has occurred). Your order is only accepted once we confirm acceptance and have received payment.

Before finally submitting your order, you will be given the opportunity, as required by ECTA section 43(2), to:

  • (a) review the entire transaction;
  • (b) correct any input errors; and
  • (c) withdraw from the transaction.

If we fail to provide this opportunity, you may cancel the transaction within 14 days of receiving the goods or services, in accordance with ECTA section 43(3).

Your purchases are for personal or household use, not for commercial resale or export, unless we agree otherwise in writing.

5. YOUR RIGHT TO CANCEL — COOLING-OFF PERIOD (ECTA section 44)

This clause reflects a statutory right that cannot be excluded or reduced by agreement (ECTA section 48). Any other provision of these Terms or of our Refund Policy must be read subject to this clause.

Unless your order falls within one of the exemptions listed below, you may cancel your order without reason and without penalty:

  • within 7 (seven) days of receiving the goods; or
  • within 7 (seven) days of the conclusion of the agreement, for services.

The only amount you may be charged is the direct cost of returning the goods. If you have already paid, you are entitled to a full refund, which we will pay within 30 (thirty) days of the date of cancellation.

Exemptions (per ECTA section 42(2)): this cooling-off right does not apply to, among others: goods that by their nature cannot be returned once opened or used; sealed goods unsealed by you; and services you have already asked us to begin performing within the 7-day period.

This is separate from, and additional to, any further return or exchange rights you may have under the CPA (see clause 6) and does not limit those rights.

6. RETURNS, REFUNDS AND CONSUMER PROTECTION ACT RIGHTS

In addition to the cooling-off right in clause 5, the CPA gives you rights that we cannot exclude, including (without limitation):

  • the right to return goods that are defective, unsafe, or do not match their description, and to a repair, replacement or refund at your election, within 6 months of delivery;
  • the implied warranty of quality in terms of section 55 of the CPA.

Full details of our returns process are set out in our separate Refund Policy, which forms part of these Terms and must be read consistently with, and not so as to reduce, the rights in this clause and clause 5.

7. PERFORMANCE AND DELIVERY (ECTA section 46)

We will dispatch or perform your order within 30 (thirty) days of receiving it, unless we have agreed a different timeframe with you in writing.

If we fail to do so, you may cancel the agreement by giving us 7 (seven) days’ written notice. If we are unable to supply the goods or services you ordered because they are unavailable, we will notify you immediately and refund any payment already made within 30 days of that notification.

Once goods are handed to the courier for delivery to you, risk in the goods passes to you, but this does not affect your rights under clauses 5 and 6 above. We are not liable for delays caused by the courier, customs, or other events outside our reasonable control, save as set out in this clause.

8. PRICES AND BILLING

Prices, discounts and promotions may change without notice, but the price charged will be the price in effect when your order is placed, as confirmed in your order confirmation email. Posted prices include VAT (where applicable) but exclude shipping costs unless stated otherwise.

You warrant that any payment information you provide is true, correct and complete, that you are authorised to use the relevant payment method, and that you will pay all amounts properly charged, including shipping, handling and applicable taxes.

9. INTELLECTUAL PROPERTY

The Services, including trademarks, text, images, graphics, product photography and the design and arrangement of the Services, are owned by or licensed to Natural Earth Paint South Africa and are protected under South African copyright, trademark and related intellectual property law, and, where applicable, corresponding international treaties to which South Africa is a party.

These Terms permit personal, non-commercial use of the Services only. You may not reproduce, distribute, modify, publicly display or create derivative works from any material on the Services without our prior written consent. All rights not expressly granted are reserved.

10. OPTIONAL THIRD-PARTY TOOLS AND LINKS

The Services may give you access to tools or links provided by third parties, which we do not control and do not warrant. Use of such tools or sites is at your own risk, and you should review the relevant third party’s own terms and privacy practices. We are not liable for harm arising from your use of third-party tools, sites, products or services, except to the extent such liability cannot lawfully be excluded.

11. THE HOSTING PLATFORM

The Services are built on WordPress/WooCommerce, a software platform. WordPress/WooCommerce is not a party to, and has no responsibility for, any sale between you and Natural Earth Paint South Africa. All contractual and consumer-protection obligations under these Terms are owed by Natural Earth Paint South Africa, not by the platform provider.

12. PRIVACY AND PROTECTION OF PERSONAL INFORMATION (POPIA)

We are the responsible party (data controller) for personal information collected through the Services, as defined in POPIA. We process your personal information in accordance with POPIA and our Privacy Policy, which forms part of these Terms. In summary, and without limiting the Privacy Policy:

  • We collect only the personal information reasonably necessary to process your order, provide customer support, and comply with our legal obligations (e.g. tax and consumer-protection record-keeping).
  • We will obtain your consent, or rely on another lawful basis recognised by POPIA (such as necessity for performing this contract), before collecting, using or disclosing your personal information for a purpose beyond fulfilling your order, and we will tell you what that purpose is.
  • We will not sell or disclose your personal information to third parties except: (i) service providers who process it on our behalf under a written operator agreement (e.g. payment processors, couriers, our hosting/e-commerce platform); (ii) where required by law; or (iii) with your specific consent.
  • We take reasonable technical and organisational measures to keep your personal information secure.
  • You have the right to request access to, correction of, or deletion of your personal information, and to object to certain processing, by writing to hello@naturalearthpaint.co.za. We will respond within the timeframes required by POPIA.
  • You may lodge a complaint with the Information Regulator (South Africa) if you believe we have not complied with POPIA: https://inforegulator.org.za.

Where our payment processor, courier or hosting provider processes your data outside South Africa, we will ensure this is done subject to appropriate safeguards as required by POPIA section 72.

13. FEEDBACK

If you submit ideas, suggestions, reviews or other feedback (“Feedback“), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and publish that Feedback for the purposes of operating and improving the Services. You warrant that your Feedback is your own, does not infringe any third party’s rights, and does not contain unlawful, defamatory or misleading content.

14. ERRORS, INACCURACIES AND OMISSIONS

Occasionally the Services may contain typographical errors, inaccuracies or omissions relating to descriptions, pricing or availability. We reserve the right to correct these and to cancel or amend affected orders, but where we do so after an order has been accepted, clauses 5 and 6 (your cancellation and refund rights) continue to apply.

15. PROHIBITED USES

You agree not to use the Services for any unlawful purpose, to infringe our or any third party’s intellectual property, to harass or defame any person, to transmit false or misleading information, to send unsolicited commercial communications in breach of ECTA section 45, to upload malicious code, or to interfere with the security of the Services. We may suspend or terminate your access if you breach this clause.

Unsolicited communications: If we send you commercial electronic communications, we will provide you the option to opt out of further such communications and, on request, disclose where we obtained your personal information, in accordance with ECTA section 45.

16. TERMINATION

We may terminate your access to the Services for a breach of these Terms. Clauses relating to Intellectual Property, Feedback, Privacy/POPIA, Limitation of Liability, Indemnification and Governing Law survive termination. Termination does not affect any cancellation, return or refund rights that had already accrued to you under clauses 5 or 6.

17. DISCLAIMER OF WARRANTIES

Information on the Services is provided for general information purposes, and we do not warrant its completeness or accuracy, except to the extent this would be inconsistent with our obligations under the CPA in respect of the goods themselves. Products are supplied subject to the implied warranty of quality under CPA section 55, which is not excluded by this clause.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by South African law, and subject always to:

  • (a) your rights under clauses 5 and 6 of these Terms;
  • (b) the non-exclusion of ECTA Chapter VII consumer-protection rights (ECTA section 48); and
  • (c) any right or warranty under the CPA that cannot lawfully be excluded or limited (including the implied warranty of quality),

we exclude liability for indirect or consequential loss (such as loss of profits or loss of data) arising from your use of the Services, save where such loss arises from our gross negligence or wilful misconduct, or as otherwise required by law.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud, to the extent such limitation would be unlawful.

19. INDEMNIFICATION

You agree to indemnify Natural Earth Paint South Africa against claims, losses or liabilities arising from your breach of these Terms, your violation of any law, or your misuse of the Services, save to the extent such claims arise from our own breach, negligence or unlawful conduct.

20. SEVERABILITY, WAIVER AND ENTIRE AGREEMENT

If any provision of these Terms is found unlawful or unenforceable, it will be severed, and the remaining provisions will continue in force. Our failure to enforce a provision is not a waiver of it. These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and us regarding the Services.

21. DISPUTE RESOLUTION AND GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Before referring a dispute to court, you may lodge a complaint:

  • with the Consumer Affairs Committee, in respect of any non-compliance with ECTA Chapter VII (ECTA section 49); or
  • with the Consumer Goods and Services Ombud (“CGSO”), www.cgso.org.za, our nominated alternative dispute resolution body; or
  • with the National Consumer Commission, in respect of rights under the CPA.

Subject to the above, you and Natural Earth Paint South Africa consent to the non-exclusive jurisdiction of the Magistrate’s Court with jurisdiction, or, where the amount in dispute exceeds that court’s jurisdiction, the High Court of South Africa (Western Cape Division, Cape Town).

22. HEADINGS

Headings are for convenience only and do not affect interpretation of these Terms.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time by posting the revised version on this page. Material changes will be notified to you as required by law, and continued use of the Services after such notice constitutes acceptance. Changes will not apply retroactively to reduce rights (such as those under clauses 5 or 6) that had already accrued in respect of an order placed before the change.

24. CONTACT INFORMATION

Questions about these Terms should be sent to:

  • Great Green Goods (Pty) Ltd, trading as Natural Earth Paint South Africa, company registration number: 2025 / 396513 / 07
  • Email: hello@naturalearthpaint.co.za
  • Address: Postnet Suite 074, Private Bag X3, Plumstead, Cape Town, 7801, South Africa
  • Contact Number: 087 265 1780
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